FAQ

Frequently Asked Questions

Commonly Asked Questions and Answers

What is the warranty on the Ramp System?

Three (3) years or 36,000 miles; whichever comes first. Click here to learn more about the ramp system warranty or to register your Ramp System.

Can I download a copy of the Ramp Manual?

Download our ramp manual here.

What is the maximum weight rating capacity for the Ramp Systems?

The maximum weight load rating for the ramp system is 2,200 lbs. We strongly suggest that you keep the weight of the equipment that you are loading under the maximum weight load rating to keep both you and the equipment safe. For additional information, please review our ramp manual.

How much do the Ramp Systems weigh?

The ProMaster and Sprinter Ramp System weight in at approximately 300 lbs while the Transit weighs approximately 330 lbs.

Do the doors of the van come off when installing the Ramp System?

Yes.

Do I keep the doors to my van?

Absolutely!

Can I remove the Ramp System and reinstall the doors if I decide to sell the van?

Yes, you can! We use all factory hinges when installing the ramp system, so the doors can be re-installed if you decide to sell your van.

Can I install the same Ramp System onto another van?

Yes, as long as the ramp system is used for the same model, and the OEM manufacturer does not change the design of the back of the chassis which is rare.

Are there instructions for installing the Ramp System?

Click here to Check Out Our Installation Videos!

Is there any welding, drilling or separate parts needed for installation?

No. All parts come with the ramp system. The only items you will need for installation are your tools, and a little bit of mechanical aptitude.

Is the ramp system resistant to rust and corrosion?

Yes. The ramp is manufactured out of extruded aluminum and the frame is manufactured out of stainless steel. We always encourage you to keep the ramp system clean and free from dirt and grime.

What type of maintenance is required for the ramp system?

There are 2 grease fittings on the ramp system. One on each side at the bottom left, and bottom right of the ramp door. They should be greased 1-2 times per year based on your usage.

Is the ramp system water tight?

Yes. There are 2 sets of rubber weather stripping in place. The first one is from the factory where the doors are removed. We designed our frame to fit against the factory OEM weather stripping so it provides an excellent seal. The second weather stripping has been installed on the ramp frame where the ramp closes against the frame. This provides excellent protection from water from seeping into the interior of the van.

Can I mount, install, or add cables, pulleys, extensions, ramp legs, and/or additional parts to the Ramp System.

You can add anything you want; however, you may void the warranty and or remove any and all liability that is issued with the ramp system. Safety is paramount with our ramp systems, so follow all recommended guidelines when using the ramp system.

What if I have issues with the Ramp System, Ramp Accessories, or Interior Panels, and need a part or technical advice?

Please call us at (704)844-0900 or send an email to warranty@checkoutourramps.com. We’ll be happy to assist in any way that we can to help you with any issues.

We're excited to help you ramp up your business! If you have questions, comments, or feedback about our ramp system, we're here to help. Call or contact us for more information.